Identifying meter malfunctions & billing exceptions

Category : Billing Analytics

UTILITY

CONTEXT

A comprehensive strategy for identifying meter malfunctions was required to billing exceptions. A user interface was required to be built for detailed analysis of billing exceptions. Billing issues were to be addressed before end of the cycle to minimize back bills.

RESOLUTION

Our consultants used Oracle DataRaker to integrate utility data from multiple sources to provide the utility with a complete picture of meter-to-bill processes. The tool overlays meter flag and event data and helps the utility conclude with near certainty if the meter is failing. Priorities can be defined by the end user to send issues to work flows and other operational business processes for review.

RESULT

Meter malfunctions were identified efficiently and comprehensively, and the meter data quality was significantly improved. Work order feeds were automated for simple exception scenarios.

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